Tuesday, February 28, 2012


I'm going to tell you my secret to happiness.
Are you ready?

Have a good attitude.

Seriously. I have been trying this and it's been working out pretty well. 
When I wake up in the morning and I tell myself "It's gonna be a good day" I tend to go into the day and it turns out okay.
When I wake up dreading going to work or the weather or some other random crap, my day is automatically not as good as it could be.

But some days are just destined to be bad.

I woke up today and I was in a good mood. I got to work and I was STILL in a good mood (which is unusual unless Lizzie goes to work instead of Carly, but that's a story for another day).
Until some fool ruined my happiness with all his douche-baggery.

To skip the long story, this guy didn't think that he had to follow our compliance rules and come sign for something. He thought that he was something special and he shouldn't have to follow the same rules as everybody else.
This is the conversation that ensued after he was transferred to me:

D-Bag: The problem is, I have a flat tire and I can't get there.
Me: I understand that, but unfortunately it is a compliance regulation and I don't have the authority to break the rules.
D-Bag: No, you aren't understanding. I can't get in there. My car has a flat tire and I need to be able to do this over the phone.
Me: I do apologize for the inconvenience, but there's nothing I can do.
D-Bag: Okay, so what you're saying is that i have to walk to the North Bend branch with no coat on to sign for this? (our NB Branch is about 3 blocks from where he was)
Me: Yes, you could do that, but they don't open for another half hour.
D-Bag: Right. Ya know what, you don't understand my inconvenience and this is just SHITTY customer service.
He then proceeded to hang up on me.

Now, I have a pretty high tolerance for people's ignorance when it comes to policies and compliance at work. Since I work at a Credit Union, there is a LOT of policies and procedures that we HAVE to follow or risk getting yelled at by our bosses, and even costing the Credit Union hundreds of thousands of dollars in fines. So to have this tool-shed sit there and tell me I'm just inconveniencing him for shits and giggles, AND cuss at my, really brought my mood down. 
And when he acted like it was MY damn fault he was too simple minded to bring a coat when he left the house WHEN IT'S 34 DEGREES OUTSIDE, I almost flew off the handle.

Anyways, even after I had to deal with his shenanigans, I was able to salvage my mood for the most part.

Until my boss came back from a meeting out of the office. It was about her daughter and her health.
I touched on this last week, but my boss's 13 year old daughter is having some serious health problems and she's been in what is considered "in patient" treatment for 5 weeks now. 
In celebration of her doing so well my boss and her husband booked a trip for spring break to celebrate their daughter's improving health.
Today's meeting brought news that her health isn't improving. Or at least not enough for her to be done after her 6 week in patient treatment. She has to go through 6 more weeks. And if that doesn't seem to be working, it means hospitalization.

This broke my heart. Seriously. I know how hard it's been on my boss, and even harder on her daughter. The news was completely devastating to both of them. My boss had to call and cancel their vacation they just booked over the weekend. The poor little girl was pretty much told that all her hard work wasn't getting her anywhere. My boss was in tears when she came back and couldn't even stay for 20 minutes before going home again.

Anyways, if you guys could keep this girl (and her family) in your thoughts and prayers (if that's your cup of tea) she really needs them.

1 comment:

Summer-Raye said...

Amen Amen and Amen. Attitude is everything